The objective of the Sales and Customer Service program is to provide you with hands-on skills in handling customers from the first point of contact to feedback. The program focuses on the key elements of customers in a business organization and encompasses customer care and experience.
Areas To Be Covered:
1. Understanding the nature of customers, customer service, care and experience.
2. Reviewing and analyzing customer expectations and needs.
3. Building and maintaining profitable customer relationships in business.
4. Mastering communication to customers through verbal and non-verbal skills.
5. Telephone handling techniques for exemplary customer service.
6. Handling feedback, complaints and escalation of queries from customers.
7. Developing selling strategies and tactics for increased sales.
8. Developing and implementing the desirable corporate image and identity.
9. Using various performance tracking tools for leads, sales, and customer service.
Duration and Mode of Training:
• Training Duration: 42 Hours / 6 Weeks.
• Mode of Training: Online or Physical.